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--- rhino:crashhelp:vcruntime_repair [2025/11/17]
brian
+++ rhino:crashhelp:vcruntime_repair [2025/11/17] (current)
maryfugier
@@ Line 16: / Line 16: @@
-===== Help Us Help Others =====
-This problem is a growing issue for us, and we wish we could just make it go away. Until we know more, customers like you will need to ask us for help and potentially wait days until this issue is resolved.
-  -  Go to **Apps & features**: In the **Settings** window, select **Apps** from the left-hand menu, then click on **Apps & features**.
-  -  Sort by install date: Find the "//Sort by//" dropdown menu (it may initially say "Name") and click it.
-  -  Select //Install date//: Choose "//Install date//" from the dropdown to reorder the list, with the most recent installations appearing at the top.
-  -  Take a screen capture of your most recently installed apps. Send to support
-  -  Select //Microsoft C++ Redistributable//, right-click and click on Change. **(x86 first, then the x64)**
-  -  On Microsoft C++ Redistributable Setup, click on **Repair**.
-  -  Click on **Close** once setup is successful.
-  -  Test Rhino. It may be necessary to also repair the Rhino app.
@@ Line 37: / Line 27: @@
 //Start with x86 C++ Redistributable first, then the x64 C++ Redistributable.//
-  -  Make sure that all Windows updates have been successfully installed.
+  - **Help Us Help Others**
-  -  Open Settings: Right-click the Start button and select Settings. Alternatively, type "**Apps & features**" into the Windows search bar and click "Open".
+    - This problem is a growing issue for us, and we wish we could just make it go away. Until we know more, customers like you will need to ask us for help and potentially wait days until this issue is resolved.
+    - To open **Apps & features**, click the //Windows Start// button, type **Apps & Features**, and press Enter.
+    - Click //Sort by// > //Install date//
+    - Send a screenshot of the most recently installed apps to __//support@mcneel.com//__, with the subject "VC Runtime Fix Screenshot"
+  - **To Repair 64-bit Microsoft C++ Redistributables**
+    - In Apps & Features, Right-click //Microsoft C++ Redistributable (x64)//, then click Change.
+    - In //Microsoft C++ Redistributable Setup//, click //Repair//.
+    - //Close// when setup is successful.
+    - //Start Rhino// If it starts, you're done. If not, continue.
+  - **To Repair 32-bit Microsoft C++ Redistributables**
+    - In Apps & Features, Right-click //Microsoft C++ Redistributable (x86)//, then click Change.
+    - In //Microsoft C++ Redistributable Setup//, click //Repair//.
+    - //Close// when setup is successful.
+    - **Shut down and restart the computer**.
+    - //Start Rhino//. If it starts, you're done. If not, continue.
+  - **Install Windows Updates**
+    - To open **Windows Update**, click the //Windows Start// button, type **Windows Update**, and press Enter.
+    - Make sure that all Windows updates have been successfully installed.

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