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rhino:crashhelp:vcruntime_repair [2025/11/17] brian [Possible Fix] |
rhino:crashhelp:vcruntime_repair [2025/11/17] (current) maryfugier |
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| - | ===== Help Us Help Others ===== | ||
| - | This problem is a growing issue for us, and we wish we could just make it go away. Until we know more, customers like you will need to ask us for help and potentially wait days until this issue is resolved. | ||
| - | |||
| - | - Open **Apps & features**: click the Windows Start button, type **Apps & Features**, then press Enter. | ||
| - | - Click //Sort by// > //Install date// | ||
| - | - Send a screenshot of the most recently installed apps to support@mcneel.com, | ||
| Line 33: | Line 27: | ||
| //Start with x86 C++ Redistributable first, then the x64 C++ Redistributable.// | //Start with x86 C++ Redistributable first, then the x64 C++ Redistributable.// | ||
| + | - **Help Us Help Others** | ||
| + | - This problem is a growing issue for us, and we wish we could just make it go away. Until we know more, customers like you will need to ask us for help and potentially wait days until this issue is resolved. | ||
| + | - To open **Apps & features**, click the //Windows Start// button, type **Apps & Features**, and press Enter. | ||
| + | - Click //Sort by// > //Install date// | ||
| + | - Send a screenshot of the most recently installed apps to __// | ||
| - **To Repair 64-bit Microsoft C++ Redistributables** | - **To Repair 64-bit Microsoft C++ Redistributables** | ||
| - | | + | |
| - | - In //Microsoft C++ Redistributable Setup//, click // | + | - In //Microsoft C++ Redistributable Setup//, click // |
| - | - //Close// when setup is successful. | + | - //Close// when setup is successful. |
| - | - //Start Rhino// If it starts, you're done. If not, continue. | + | - //Start Rhino// If it starts, you're done. If not, continue. |
| - **To Repair 32-bit Microsoft C++ Redistributables** | - **To Repair 32-bit Microsoft C++ Redistributables** | ||
| - | | + | |
| - | - In //Microsoft C++ Redistributable Setup//, click // | + | - In //Microsoft C++ Redistributable Setup//, click // |
| - | - //Close// when setup is successful. | + | - //Close// when setup is successful. |
| - | - //Start Rhino//. If it starts, you're done. If not, continue. | + | - **Shut down and restart the computer**. |
| + | | ||
| - **Install Windows Updates** | - **Install Windows Updates** | ||
| - | | + | |
| - | - Open Settings: Right-click the Start button | + | - Make sure that all Windows updates have been successfully installed. |